Frequently Asked Questions
SHIPPING
What shipping methods are available?
We deliver orders across India through our trusted logistics partners, including Delhivery, Ekart, and India Post. The courier partner is selected based on your delivery location to ensure the fastest and safest delivery.
Do you deliver across India?
Yes. JanaushadhiMart.com delivers to most serviceable PIN codes across India. During checkout, you can enter your PIN code to check delivery availability for your location.
How long will it take to receive my order?
Delivery times vary depending on your location.
Metro Cities: 1–3 business days
Tier 2 & Tier 3 Cities: 2–5 business days
Remote Areas: 3–7 business days
Prescription verification (if required) may slightly increase the processing time.
How can I track my shipment?
Once your order is dispatched, you’ll receive an email and/or SMS with your tracking number and courier details. You can also track your order from the My Orders section after logging into your account.
PAYMENTS
What payment methods are accepted?
We use Razorpay as our secure payment gateway. You can pay using:
UPI
Credit Cards
Debit Cards
Net Banking
Popular Wallets
EMI (where supported by your bank)
All transactions are processed securely using encrypted payment technology.
Is it safe to make payments on JanaushadhiMart.com?
Absolutely. All online payments are securely processed through Razorpay, one of India’s leading payment gateways. JanaushadhiMart.com does not store your card details, CVV, or banking credentials.
Will I receive an invoice?
Yes. A GST invoice will be generated for every successful order and will be available in your order history. A copy may also be sent to your registered email address.
ORDERS & RETURNS
How do I place an order?
Ordering medicines is simple:
Search for the medicine or healthcare product.
Add the required items to your cart.
Upload a valid prescription if required.
Proceed to checkout.
Enter your delivery address.
Complete payment through Razorpay.
We’ll verify your order and dispatch it as soon as possible.
Can I cancel or modify my order?
Yes, you may cancel or modify your order before it has been packed or dispatched.
Once the order has been shipped, cancellation or modifications may not be possible. Please contact our customer support team as soon as possible for assistance.
Do I need an account to place an order?
Yes. Creating an account allows you to:
Track your orders
Upload and manage prescriptions
View your order history
Save delivery addresses
Receive order updates
Registration takes only a few minutes.
Are prescription medicines verified?
Yes. Prescription medicines are dispensed only after verification of a valid prescription by our pharmacy team, in accordance with applicable regulations.
If your prescription cannot be verified, your order may be delayed or cancelled.
How do I track my order?
You can track your order by:
Logging into your JanaushadhiMart account and visiting My Orders
Using the tracking link sent via email or SMS after dispatch
The tracking page provides real-time shipment updates.
Can I return medicines?
Due to safety and regulatory guidelines, medicines are generally not returnable once delivered.
Returns are accepted only in cases such as:
Wrong medicine delivered
Damaged product
Expired medicine
Incorrect quantity supplied
Please report such issues within 48 hours of delivery along with photographs for verification.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, expired, or incorrect product, please contact our customer support within 48 hours of delivery.
Our team will investigate the issue and arrange a replacement or refund, where applicable.
How are refunds processed?
Once your refund request is approved, the amount will be refunded to your original payment method used through Razorpay.
Refund processing times may vary depending on your bank or payment provider.
Who can I contact for help?
If you have any questions regarding your order, payments, prescriptions, shipping, or returns, please contact our customer support team through the Contact Us page or email us at support@janaushadhimart.com.