Effective Date: August 2, 2026
Welcome to JanaushadhiMart.com (“JanaushadhiMart”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services.
By using JanaushadhiMart.com, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- Date of Birth (where applicable)
- Gender (optional)
- Government Identification (only if legally required)
- Prescription uploads
Health Information
When you purchase prescription medicines, we may collect:
- Doctor’s prescription
- Prescribed medicines
- Medical conditions disclosed voluntarily
- Healthcare provider information
This information is collected only for order verification and regulatory compliance.
Payment Information
Payments are processed through secure third-party payment gateways.
We do not store your debit card, credit card, UPI PIN, CVV, or banking passwords.
Technical Information
We automatically collect:
- IP Address
- Browser type
- Device information
- Operating System
- Cookies
- Log files
- Usage analytics
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Verify prescriptions
- Provide customer support
- Send order updates
- Process refunds
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
- Send promotional communications (only where permitted)
3. Prescription Verification
Certain medicines require a valid prescription under Indian law.
Uploaded prescriptions may be reviewed by qualified pharmacists before order processing.
We reserve the right to reject any prescription that:
- appears altered
- is illegible
- has expired
- violates applicable regulations
4. Cookies
We use cookies to:
- keep you logged in
- remember preferences
- improve website performance
- understand user behaviour
- personalize shopping experience
You may disable cookies through your browser settings, although certain features may not function properly.
5. Sharing of Information
We do not sell your personal information.
Your information may be shared with:
- Licensed pharmacies
- Logistics partners
- Payment gateways
- Technology service providers
- Government authorities where legally required
- Fraud prevention agencies
All partners are expected to maintain appropriate confidentiality and security.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards including:
- SSL encryption
- Secure servers
- Access controls
- Regular security monitoring
- Limited employee access
While we strive to protect your information, no online system is completely secure.
7. Data Retention
We retain your information only for as long as necessary to:
- provide our services
- maintain transaction records
- comply with legal obligations
- resolve disputes
- enforce our agreements
Prescription records may be retained where required by applicable law.
8. Your Rights
Subject to applicable laws, you may request to:
- access your information
- update inaccurate information
- correct personal details
- request deletion where legally permissible
- withdraw marketing consent
Certain records may need to be retained to comply with regulatory requirements.
9. Children’s Privacy
JanaushadhiMart is intended for users who are legally capable of entering into contracts.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
10. Third-Party Services
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
Please review their privacy policies before sharing information.
11. Marketing Communications
You may receive promotional emails or SMS if you have opted in.
You can unsubscribe at any time using the unsubscribe link or by contacting customer support.
Transactional communications regarding orders will continue even if marketing communications are disabled.
12. Changes to this Policy
We may update this Privacy Policy from time to time.
Changes become effective upon posting on this page.
Your continued use of JanaushadhiMart constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
JanaushadhiMart.com
Email: support@janaushadhimart.com
Customer Support: As displayed on our website.