Effective Date: August 2, 2026
At JanaushadhiMart.com, customer safety is our highest priority. Due to the sensitive nature of medicines and healthcare products, returns and refunds are governed by applicable regulations and product safety standards.
1. Order Cancellation
Orders may be cancelled:
- before they are packed or dispatched
- if the product becomes unavailable
- if a valid prescription cannot be verified
- if payment fails
Once an order has been dispatched, cancellation may no longer be possible.
2. Medicines
For safety and regulatory reasons, medicines cannot generally be returned once delivered.
Returns are accepted only in exceptional cases such as:
- wrong medicine delivered
- expired medicine received
- damaged medicine received
- defective product
- incorrect quantity supplied
Supporting photographs may be requested for verification.
3. Non-Medicine Products
Healthcare products such as personal care items, wellness products, medical devices, or nutrition products may be eligible for return if:
- unopened
- unused
- original packaging intact
- returned within the eligible return window
- not marked as non-returnable
Certain hygiene products may not be eligible for return after delivery.
4. Damaged or Incorrect Orders
If you receive:
- damaged products
- missing items
- incorrect medicines
- expired medicines
please contact customer support within 48 hours of delivery.
Our team may request:
- order number
- photographs
- batch details
- invoice copy
5. Refund Eligibility
Refunds may be approved when:
- cancellation is accepted
- wrong product was delivered
- damaged products are verified
- prescription verification fails after payment
- products are unavailable
Refund approval remains subject to verification.
6. Refund Process
Approved refunds are generally processed back to the original payment method.
Processing time may vary depending on the payment provider and banking partner.
7. Prescription Orders
Prescription medicines require valid prescriptions.
Orders may be cancelled if:
- prescription is invalid
- prescription is incomplete
- prescription cannot be verified
- prescribed medicine cannot legally be supplied
Refunds, where applicable, will be processed accordingly.
8. Non-Returnable Items
The following products are generally not eligible for return unless defective or incorrectly supplied:
- Prescription medicines
- Temperature-sensitive medicines
- Opened healthcare products
- Opened personal care items
- Products with broken manufacturer seals
- Customized healthcare products
9. Failed Deliveries
Orders may be cancelled if:
- customer is unavailable
- incorrect delivery address is provided
- delivery cannot be completed after reasonable attempts
Refunds, if applicable, may be processed after deducting applicable shipping or handling charges where permitted by law.
10. Quality Assurance
Every order is carefully packed and quality-checked before dispatch.
Customers are encouraged to inspect the package immediately upon delivery and report any issues promptly.
11. Contact Us
For returns, cancellations, or refund assistance, please contact:
JanaushadhiMart.com
Email: support@janaushadhimart.com
Customer Support: Available through our website contact page.